General terms regarding reservation and deposit
- Every person over 14 will be charged with the local tourist tax of 1,45€ a person a night.
- Single supplement: 30€ a night.
- For short stays under 3 nights there will be a supplement of 15,00€ a person a night.
- The booking is confirmed after a written positive answer from us and have received your credit card information (name, number, expiry date) or the payment of a commitment deposit.
- The deposit must be sent in between two weeks after the booking date otherwise the reservation will be cancelled automatically.
- Hotel receipt at arrival: payment in cash, Visa, Mastercard or Bancomat or in advance via bank transfer.
Bank account:
Kostner Alfred & CO.OHG
Raiffeisenkasse Kastelruth
Iban: IT72V0805623120000302070430
Swift: RZSBIT21211 - Short stays (1 night) are to be settled at the moment of booking.
Kids
- Children under 12 years sleeping in the 3rd and 4th bed in the parent’s room get 30% off.
- Children under 6 years sleeping in the 3rd and 4th bed in the parent’s room get 50% off.
- Babies from 0-2 years go for free.
Sauna
- The use of the sauna and the hot tube is inclusive.
- In the summer, the sauna must be booked until 10am of the day of using.
Cancellation conditions
- The deposit is a guarantee for your booking and will not be refunded in any circumstances.
- At the moment of booking the whole amount of the reservation will be booked on your card but we detract only 30% (deposit). The remaining 70% will be detracted at your arrival.
- In case of cancellation: less than 4 weeks before arrival the guest will be charged with the whole price of the booking.
- In case of later arrival or previous departure the whole amount will be calculated.
To protect you from incurring unpleasant costs, we recommend you take out a travel cancellation insurance.
Online Payment >